Contact information

We would love to hear from you! Whether you have a question about our custom illustration process, need assistance downloading your digital storybook, or want to share your little hero's magical reaction, our support team is always here to help your family.

How to Reach Us

  • Customer Support Email: support@sipurme.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

  • Response Time: We aim to respond to all customer inquiries within 24 business hours.

Business Registration & Mailing Details

  • Trade Name: SipurMe

  • Physical / Mailing Address: Jerusalem, 9718792, Israel

Quick Help for Existing Orders

If you are contacting us regarding an order you have already placed, please include the following information in your email to help us assist you as quickly as possible:

  1. Your Order Number (#) in the subject line.

  2. The email address used during checkout.

  3. A brief description of how we can help (or screenshots if you are reporting a typographical error or download issue).