Refund policy

Last Updated: July 23, 2026

At SipurMe, we take immense pride in creating magical, bespoke digital storybooks and coloring pages for your family. Because every single product we offer is a personalized, custom-made digital file created specifically from your child’s photographs and details, standard retail return policies do not apply to our store.

Please review our policy below regarding sales, revisions, and order accuracy.

1. ALL SALES ARE FINAL (NO RETURNS)

Because our products are 100% digital PDF downloads and customized uniquely for your child, we cannot accept returns, exchanges, or process refunds once production has begun or the final digital file has been delivered.

Unlike physical items, digital files cannot be "returned" or "un-downloaded" once sent to your email or accessed via our secure download portals. Additionally, because each illustration involves immediate manual design time and specialized computational rendering, all costs are incurred by our studio the moment your order is processed.

2. ORDER CANCELLATIONS

When you submit an order, our digital illustration workflow begins almost immediately.

Cancellation Window: If you change your mind or made an error, you must request an order cancellation within one (1) hour of placing your order by emailing support@sipurme.com with the subject line "URGENT: Cancel Order # [Your Order Number]".
After 1 Hour: Once the 1-hour window has passed, your photos and text have already entered our active design and rendering pipeline, and the order cannot be canceled or refunded.

3. EU CUSTOMERS — RIGHT OF WITHDRAWAL

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

However, by completing your order, you expressly consent to the immediate commencement of the digital content delivery and acknowledge that you thereby waive your right of withdrawal, in accordance with Article 16(m) of the EU Consumer Rights Directive.

Additionally, as each storybook is custom-made to your specifications (personalized name, photos, and details), your order may also be exempt from the right of withdrawal under Article 16(c) as goods made to the consumer's specifications.

For cancellations within 1 hour of ordering, please contact support@sipurme.com with subject line "URGENT: Cancel Order # [Your Order Number]".

4. THE SIPURME GUARANTEE (FREE REVISIONS FOR OUR ERRORS)

We want your child to be completely amazed by their storybook! While we cannot offer refunds for custom artwork, we stand behind the technical quality of our digital products.

We will gladly provide a free, expedited revision and resend your corrected PDF if your delivered file has any of the following issues:

Typographical Errors Made by Us: If we misspell your child’s name, age, or dedication message differently from the exact text you typed on your order submission form.
Technical Defect or Corrupted File: If the PDF file will not open, displays blank pages, or suffers from a technical exporting error.
Wrong File Delivered: If you accidentally receive an illustration file belonging to another order.

How to Request a Correction:

You must inspect your digital book upon delivery and notify us within seven (7) days of receiving your file.
Email support@sipurme.com with your order number, a brief description of the error, and a screenshot showing the mistake.
Our design team will prioritize your correction and deliver a revised, pristine PDF to your inbox within 1 to 2 business days at no extra charge.

5. CUSTOMER INPUT ERRORS (TYPOS & INCORRECT PHOTOS)

Please review your spelling, selected theme, and uploaded photographs carefully before clicking "Submit Order."

SipurMe is not responsible for errors made by the customer during checkout, including:

Misspelled names or incorrect ages typed into the order form by the customer.
Typos or grammatical errors inside the customer-submitted Dedication Message.
Dissatisfaction with the illustration resulting from uploading blurry, dark, heavily filtered, or obstructed photographs that do not follow our stated Photo Upload Guidelines.
Selecting the wrong storybook theme or language at checkout.

Courtesy Revisions for Customer Errors: We know mistakes happen! If you accidentally typed the wrong spelling of a name (e.g., "Laim" instead of "Liam") or wish to change a dedication message after the final book has been delivered, please contact us at support@sipurme.com. While we cannot refund the order, we will happily perform a manual text revision for a small administrative editing fee of $10 USD.

6. ARTISTIC INTERPRETATION DISCLAIMER

By purchasing from SipurMe, you acknowledge that our photo-to-illustration process combines artificial intelligence rendering with artistic styling to create a dreamy, watercolor storybook character.

Our illustrations are stylized, whimsical artistic representations—not exact photographic replicas or photorealistic deepfakes. Dissatisfaction with the general artistic style, color palette, or subjective likeness of the illustrated character is not grounds for a refund, chargeback, or free redesign, provided our studio utilized the photos you submitted in good faith.

7. EUROPEAN UNION & UK CONSUMER NOTICE (RIGHT OF WITHDRAWAL EXEMPTION)

If you are a consumer residing in the European Union or United Kingdom, standard consumer rights typically grant a 14-day cooling-off period to return goods. However, under Article 16(c) and 16(m) of the EU Consumer Rights Directive (and UK equivalent laws), the 14-day right of withdrawal does NOT apply to:

The supply of goods made to the consumer’s specifications or clearly personalized (custom storybooks).
The supply of digital content which is not supplied on a tangible medium once the performance has begun with your prior express consent.

By checking our terms box at checkout and purchasing from SipurMe, you provide your explicit consent for immediate digital delivery and legally acknowledge that you waive your 14-day right of withdrawal.

8. UNRECOGNIZED CHARGES & CHARGEBACK PROTECTION

If you experience an issue with your download link or file delivery, please contact our support team immediately. We log all successful digital file deliveries, email transmissions, and IP access timestamps via our digital delivery portal (Filemonk).

Filing a fraudulent chargeback or payment dispute for a delivered custom digital product will result in immediate permanent blacklisting from our store, and our legal team will submit the delivery logs, IP timestamps, and your accepted Terms of Service to your credit card issuer to contest the dispute.