Shipping policy

DIGITAL DELIVERY & SHIPPING POLICY

Last Updated: July 14, 2026

1. 100% Digital Product — No Physical Shipping

⚠️ Important Notice: SipurMe sells exclusively digital products. No physical book, printed item, package, or tangible goods will be shipped through the mail to your physical address. No shipping fees apply to any order placed in our store. If you are looking for an off-the-shelf physical hardcover book to arrive in your mailbox, this service is not the right fit for your needs.

2. What You Will Receive

Upon completion of your custom illustration order, you will receive a high-resolution, print-ready PDF file of your personalized storybook (and custom coloring pages, if purchasing The Dreamer Bundle), delivered directly and securely to your email inbox.

3. Delivery Timeline

Because every single SipurMe book is custom-crafted using manual design styling and computational rendering from your child's uploaded photographs, orders require production time before delivery.

Order Type Delivery Turnaround
Standard Order 3 to 5 business days from order placement
Express Delivery Within 24 hours of order placement

Note: Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays begin processing on the next business day.

4. Delivery Method

Your custom PDF files will be delivered through two digital channels:

  • Email Delivery: Sent directly to the email address you entered at checkout from support@sipurme.com.

  • Filemonk Download Portal: A secure, direct download link will automatically generate and appear in your order confirmation email and checkout status page.

Important Delivery Tips:

  • Please add support@sipurme.com to your email address book or safe-senders list immediately after ordering to prevent your delivery email from being routed to your spam or junk folder.

  • To protect your privacy and comply with our strict 30-day data deletion policy, secure download links remain active for exactly 30 days from the date of delivery. Please download and save your PDF files directly to your personal computer, tablet, or cloud storage within this window.

5. Delivery Issues & Troubleshooting

If the stated delivery timeframe has passed and you have not received your custom storybook file, please follow these quick steps:

  1. Check Your Spam/Junk Folder: Automated delivery emails with attachments or download links are occasionally flagged by email providers like Gmail, Yahoo, or Outlook.

  2. Verify Your Email Address: Check your initial order confirmation receipt to ensure there was no typo in the email address entered during checkout (e.g., .con instead of .com).

  3. Contact Customer Support: If your file is not in your spam folder, email us immediately at support@sipurme.com with your Order Number (#) in the subject line. Our support team will verify your order status and promptly resend your files.

6. File Format & Home Printing Guidelines

The delivered PDF file is formatted in high resolution and optimized for both glowing digital screen viewing (iPads, tablets, smartphones) and physical printing.

  • At-Home Printing: You may easily print the storybook or black-and-white coloring pages on a standard home inkjet or laser printer using standard letter or A4 art paper.

  • Professional Print Shops: You may take or upload the PDF file to any local or online professional printing service (such as Walgreens, Shutterfly, Staples, or FedEx Office) to bind your own physical paperback or hardcover keepsake.

  • Personal Use License: In accordance with our Terms of Service, all printing is strictly licensed for personal family use only. You may not print copies of SipurMe artwork for commercial resale, distribution, or public sale.